Provider information
The web portal www.kontrabant.si is operated by the company Kontrabant d.o.o., hereinafter referred to as the seller
Vipolže 76b 5215 Dobrovo v Brdih, SI
Slovenia, EU
DŠ: SI90813499
MŠ: 6556523000
E-mail address: info@kontrabant.si
Telephone: +386 31 363 179
The company Kontrabat d.o.o. is entered in the court register at the District Court in Nova Gorica (Registration number 2014/8077) as a limited liability company with paid-up share capital of EUR 7,500.
Availability of information before concluding a contract
The seller undertakes to provide the buyer with the following information before being bound by a contract or offer:
- the main characteristics of the goods or services to the extent appropriate to the data carrier and the goods or services,
- the company, the registered office of the company and the telephone number of the company, where available,
- the final price of the goods or service, including taxes, or the method of calculating the price if, due to the nature of the goods or service, it is not possible to calculate it in advance,
- information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance,
- the terms of payment and the terms of delivery and performance of the service, the deadline for delivery of the goods or performance of the service, where applicable,
- information on the company’s complaints procedure or an explanation of the complaints procedure, including all details of the contact person or customer service
- the address at which the company actually carries out its activities, the telephone number, fax number and e-mail address of the company, where available, and, where applicable, the company name and registered office of the company on whose behalf the company acts and to which the consumer may address his complaint,
- the conditions, deadlines and procedure for exercising the right of withdrawal from the contract without statement of the reason in accordance with Articles 43.č and 43.d of the ZVPot together with the form for withdrawal from the contract referred to in the fifth paragraph of Article b43.d,
- the period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43.č of the ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43.č of the ZVPot, he is expressly informed of this),
- options for out-of-court dispute resolution and other legal remedies applicable to businesses, and their accessibility
Use of the online store by minors
The seller does not accept orders from persons under the age of 18. The buyer must be of legal age at the time of placing the order. Otherwise, the seller immediately withdraws from the contract. By agreeing to the general terms and conditions, you confirm that you are over the age of 18.
The Minister of Health warns: excessive alcohol consumption is harmful to health.
The issued invoice is valid as a ticket to the Open Cellar Days event. On the day of the event, the customer collects the glass, glass bag and bracelet, as well as any other services or products that were purchased, with the invoice at the collection point Grad Dobrovo. The collection is carried out in full, for all products listed on the invoice on 11 and 12 June 2022 between 9:00 and 17:00.
Receiving items
The buyer can collect placed orders for items exclusively in person in the area of the Municipality of Brda after prior agreement on the location and time.
Withdrawal from the contract when purchasing tickets
The consumer has the right to notify the seller within 14 days of receipt of the items that he withdraws from the contract, without having to state the reason for his decision. The deadline begins to apply the day after receipt of the item. Only a written withdrawal via e-mail or mail is considered a valid withdrawal from the contract. In the event of withdrawal from the contract, the consumer returns the received item by mail to the seller’s address or brings it personally to the seller’s address at the agreed time.
The consumer may inspect and test the items to the extent strictly necessary to determine the actual condition. Testing an item that deviates from the above is considered use of the items, which means that the consumer thereby loses the right to withdraw from the contract. The item must be returned to the seller no later than 30 days from the sent message about withdrawal from the contract (purchase).
Claiming a factual error
The seller must deliver the goods to the consumer in accordance with the contract, and is liable for material and legal defects in his performance.
A defect is material:
- if the thing does not have the properties that are necessary for its normal use or for trade;
- if the thing does not have the properties that are necessary for the specific use for which the buyer is buying it, which was known to the seller or should have been known to him;
- if the thing does not have the properties and characteristics that were explicitly or tacitly agreed upon or prescribed.
The suitability of the goods for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The provisions of the law governing contractual relations shall apply to liability for material and legal defects, unless otherwise provided by this law. The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. The consumer must describe the defect in more detail in the notification of the defect and allow the seller to inspect the item. The consumer must notify the seller of the defect in person. The seller is not liable for material defects in the goods that become apparent after two years have passed since the item was delivered.
Plačilna sredstva
Purchases in the online store can be made in the following ways:
- Payment by pro forma invoice, which must be made before the payment deadline, otherwise the seller has the right to withdraw from the contract. Payment is considered to have been made on the day the buyer gave the payment order to the bank or other payment organization. The ticket (invoice) is issued when we receive the relevant funds to our bank account:
Kontrabant d.o.o., Vipolže 76b 5215 Dobrovo v Brdih, SI
TRR SI56 0475 0000 2245 795, opened at NKBM d.d., SWIFT: KBMASI2X
Use SI00 and the account number for reference
Using a debit or credit card via the Stripe payment system (Visa, Mastercard, Maestro and American Express). In this case, the ticket (invoice) is issued immediately. - Uporaba plačilne ali kreditne kartice preko Stripe plačilnega sistema (Visa, Mastercard, Maestro in American Express). Vstopnica (račun) je v tem primeru izdana takoj.
Prices
Prices are in EUR and include VAT. The price displayed at the end of the order is the final price. The seller reserves the right to change prices. The price that is valid is the one that is published on the day of the order, i.e. on the day of completion and submission of the order.
Appeals procedure
Please submit your complaint in writing to the email address info@kontrabant.si. Please include your contact information and a detailed description of the complaint in your complaint. The seller undertakes to treat all complaints seriously and to try to find an appropriate way to satisfy the customer. Complaints are resolved by the ticket buyer and the seller within the complaint period, which is eight (8) days from the receipt of the written complaint by the complainant. Within this period, the seller, as an intermediary in the sale of tickets, is obliged to provide the complainant with a written or oral response to the complaint.
Out-of-court settlement of consumer disputes
In accordance with legal norms, Jabka, trgovina in storitve d.o.o. does not recognize any provider of out-of-court consumer dispute resolution as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. Jabka, trgovina in storitve d.o.o. enables online shopping in the territory of the Republic of Slovenia and publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website:https://ec.europa.eu/consumers/odr
The aforementioned regulation stems from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
Turn on your reason, demand an account
The seller must issue an invoice for the supply of goods or services and hand it over to the buyer.